$188.00
Welcome to Primes Buy Shipping Policy! We’ve created this guide to provide clear and comprehensive details about how we handle and ship your orders. Our goal is to ensure a smooth, transparent, and satisfying experience from the moment you purchase to the time your order is delivered.
We are delighted to ship to all 50 states within the United States.
We are pleased to provide free shipping on all orders within the United States. This applies to all items on Primes Buy, including large items such as luggage sets and travel accessories.
The price you see at checkout is the final price. We do not charge any additional shipping fees or sales tax.
We exclusively partner with FedEx for all shipments. FedEx’s expertise ensures secure and timely delivery of all products, from small accessories to larger items.
Expect your order to arrive within 6-9 business days from the date of purchase.
Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays begin processing the next business day.
Once your order ships, you’ll receive a confirmation email with:
You can track your order in two ways:
Most small to medium-sized items will be delivered to your address without requiring a signature.
For large items:
If you’re unavailable to receive your package:
To change an order that hasn’t shipped:
Orders that haven’t shipped can typically be canceled. Once an order has shipped, cancellations are no longer possible. For shipped items, refer to our Return and Refund Policy.
If your tracking information hasn’t been updated for 5 business days:
If your package arrives damaged:
If your order is incorrect or missing items:
We are committed to reducing our environmental impact.
For any questions or concerns regarding shipping, please contact us:
For additional ways to reach us, visit our Contact Us page.
For more information, please refer to:
This Shipping Policy is subject to change. Updates will be posted on this page with the revised date. We encourage you to review it periodically.
Last Updated: 21/11/2024
Thank you for choosing Primes Buy. We are committed to providing you with the best shopping and shipping experience possible!
Welcome to Primes Buy!
We are committed to providing a hassle-free and risk-free shopping experience for all your outdoor and garden furniture needs. This Return and Refund Policy is part of our Terms and Conditions. By shopping with us, you agree to abide by this policy.
1.1 30-Day Return Window
You can return most items purchased from Primes Buy within 30 days of delivery for a full refund. The 30-day window begins on the day your product is delivered, as confirmed by our shipping carrier.
1.2 Condition of Returns
To be eligible for a return, your item must be:
2.1 Initiating a Return
To start your return:
2.2 Packaging Your Return
2.3 Shipping Your Return
You can drop off your package at any FedEx location. We cover return shipping costs for items that are not damaged or misused. For more details, please refer to our Shipping Policy.
3.1 Refund Process
Once we receive and inspect your return, we’ll process your refund. You will receive an email notification when your refund is processed. Refunds are issued to the original payment method used for the purchase.
3.2 Refund Timeframe
Most refunds are processed within 3–5 business days after we receive your return. Depending on your payment method, it may take an additional 5–10 business days for the refund to appear in your account.
3.3 Full Refunds
We offer full refunds on eligible returns within the 30-day window. The full purchase price, including any taxes paid, will be refunded. We do not charge restocking fees.
If you need a different size, color, or model, return the original item using the return process outlined above, and place a new order for the desired item through our online store.
If your item arrives damaged or proves to be defective within the 30-day return window, contact our customer service team through the Contact Us page. We’ll provide a prepaid return label and send a replacement. If preferred, we can process a full refund instead.
For items that malfunction after the 30-day return window, our products are covered under a limited 30-day warranty from the date of purchase. If the product is found to have a manufacturing defect within this period, we will repair or replace it at no cost to you. This warranty does not cover damage caused by misuse or abuse.
If you haven’t received your refund within 2 weeks of our confirmation email, please:
This Return and Refund Policy does not affect your statutory rights as a consumer.
For questions or concerns about returns or refunds, please contact our customer service team:
Business Name: Primes Buy LLC
Email: support@primesbuy.com
Phone: +1 505-535-2730
EIN: 33-1671141
Address: 109 W SAN FRANCISCO ST
SANTA FE, NM 87501, USA
We reserve the right to modify this policy. Any changes will be posted on this page with a revised date. Changes will not apply to returns in progress. We encourage you to review this policy periodically.
By using our website and making purchases, you agree to this Return and Refund Policy. Please read our Privacy Policy for more information on how we use your data. For questions about our terms of sale, refer to our Terms and Conditions.
Thank you for choosing Primes Buy.
