Return and Refund Policy
Welcome to Primes Buy!
We are committed to providing a hassle-free and risk-free shopping experience for all your outdoor and garden furniture needs. This Return and Refund Policy is part of our Terms and Conditions. By shopping with us, you agree to abide by this policy.
1. Return Eligibility
1.1 30-Day Return Window
You can return most items purchased from Primes Buy within 30 days of delivery for a full refund. The 30-day window begins on the day your product is delivered, as confirmed by our shipping carrier.
1.2 Condition of Returns
To be eligible for a return, your item must be:
- In the same condition as when you received it.
- Unused and in its original packaging.
- Free from damage, excessive wear, or signs of use.
- Complete with all accessories, parts, and documentation.
2. Return Process
2.1 Initiating a Return
To start your return:
- Log into your Primes Buy account.
- Go to your order history and select the item you wish to return.
- Follow the prompts to generate a return label. If you are unable to access your account, please visit our Contact Us page for assistance.
2.2 Packaging Your Return
- Use the original packaging whenever possible.
- If the original packaging is unavailable, use a sturdy box and adequate padding.
- Include all original accessories, manuals, and parts.
- Attach the provided return label to the outside of the package.
2.3 Shipping Your Return
You can drop off your package at any FedEx location. We cover return shipping costs for items that are not damaged or misused. For more details, please refer to our Shipping Policy.
3. Refunds
3.1 Refund Process
Once we receive and inspect your return, we’ll process your refund. You will receive an email notification when your refund is processed. Refunds are issued to the original payment method used for the purchase.
3.2 Refund Timeframe
Most refunds are processed within 3–5 business days after we receive your return. Depending on your payment method, it may take an additional 5–10 business days for the refund to appear in your account.
3.3 Full Refunds
We offer full refunds on eligible returns within the 30-day window. The full purchase price, including any taxes paid, will be refunded. We do not charge restocking fees.
4. Exchanges
If you need a different size, color, or model, return the original item using the return process outlined above, and place a new order for the desired item through our online store.
5. Damaged or Defective Items
If your item arrives damaged or proves to be defective within the 30-day return window, contact our customer service team through the Contact Us page. We’ll provide a prepaid return label and send a replacement. If preferred, we can process a full refund instead.
6. Warranty Information
For items that malfunction after the 30-day return window, our products are covered under a limited 30-day warranty from the date of purchase. If the product is found to have a manufacturing defect within this period, we will repair or replace it at no cost to you. This warranty does not cover damage caused by misuse or abuse.
7. Late or Missing Refunds
If you haven’t received your refund within 2 weeks of our confirmation email, please:
- Check your bank account again.
- Contact your credit card company or bank to confirm processing times.
- If you’ve taken these steps and still haven’t received your refund, visit our Contact Us page for further assistance.
8.Exceptions and Special Circumstances
- Bulk Orders: For orders of 5 or more of the same item, please contact our Customer Services Department for return instructions.
- Customized Items: Items that have been customized may not be eligible for return unless defective.
- Promotions and Bundles: Items received as part of a promotion or bundle may have different return conditions.
9.Customer Rights
This Return and Refund Policy does not affect your statutory rights as a consumer.
10. Customer Service Contact
For questions or concerns about returns or refunds, please contact our customer service team:
Business Name: Primes Buy LLC
Email: support@primesbuy.com
Phone: +1 505-535-2730
EIN: 33-1671141
Address: 109 W SAN FRANCISCO ST
SANTA FE, NM 87501, USA
11. Policy Updates
We reserve the right to modify this policy. Any changes will be posted on this page with a revised date. Changes will not apply to returns in progress. We encourage you to review this policy periodically.
By using our website and making purchases, you agree to this Return and Refund Policy. Please read our Privacy Policy for more information on how we use your data. For questions about our terms of sale, refer to our Terms and Conditions.
Thank you for choosing Primes Buy.
