To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Track Your Order with Primes Buy

We understand how exciting it is to receive your new outdoor and garden furniture. That’s why Primes Buy offers a simple, transparent order tracking system to keep you updated every step of the way.

1. Our Contact Information

  • Business Name: Primes Buy LLC
  • Store Address: 109 W SAN FRANCISCO ST SANTA FE, NM 87501, USA
  • Phone: +1 505-535-2730
  • Email: support@primesbuy.com
  • EIN: 33-1671141

2. How to Track Your Order

Once your order has been processed, you will receive a tracking number via email. Follow these simple steps to monitor your delivery:

  1. Visit the Order Tracking page on primesbuy.com.
  2. Enter your order ID and billing email.

You’ll receive real-time updates on your order’s status, including the estimated delivery date.

3. Order Processing Time

At Primes Buy, we pride ourselves on quick handling times:

  • Processing Time: Orders are processed and prepared for shipment within 2-3 business days.

4. Shipping and Delivery Time

Once processed, your order will be shipped promptly:

  • Shipping Time: Orders are typically delivered within 4-6 business days after shipping.
  • Total Delivery Time: From placing your order to delivery, the process usually takes 6-9 business days.

5. Shipping Costs

  • Free Shipping: We offer free shipping on all our products, with no hidden fees or additional costs.

6. Restocking and Warranty

  • Restocking Fees: None. We never charge restocking fees for returns.
  • Warranty: All our products come with a 30-day warranty for your peace of mind. For details, please visit our Return and Refund Policy.

7. Additional Information

Thank you for shopping with Primes Buy. We are committed to providing high-quality products and exceptional customer service. Your satisfaction is our priority!